Foire aux questions sur les transporteurs

Sign up to haul for C.H. Robinson through Highway, a streamlined registration process designed to get you on the road faster. Click here to get started. Simply follow the prompts, which will explain what documents you need to get set up as a contract carrier.

You will need the following documents to haul for C.H. Robinson:

• An active MC/MX# or DOT#
• Electronic W-9
• Proof of insurance
  • $100,000 (USD) cargo liability
  • $1,000,000 (USD) automobile liability

Want to know how to become a C.H. Robinson contract carrier? Applying online is easy.

You can start hauling for C.H. Robinson at anytime after receiving your MC number.

Federal law requires motor carriers have a minimum of $25,000 cargo insurance and $750,000 automobile liability insurance. We will process contracts with carriers that hold this amount for insurance. However, we recommend the limits listed above to avoid limiting the freight available to you.

We have a wide variety of customers with varying needs. Most of our shipments utilize the following equipment and capabilities:

• Dry van
• Temperature controlled
• Flatbed
• Local
• Specialized
• Expedited
• Overweight/overdimensional
• Dray
• Drop trailer
• Team driver
• Private fleet
• Produce/perishables
• Cross-border
• HAZMAT
• Tanker/bulk
• High value

To update your insurance, have your agent submit your updated insurance certificate directly to Highway App, Inc. via email to [email protected]. The certificate should come directly from your agent.

Please ask your agent to list the certificate holder as:

Highway App, Inc.

5931 Greenville Ave, Unit #5620

Dallas, TX 75206

Connectez votre ELD/GPS en visitant notre page de configuration du suivi des transporteurs. À partir de là, trouvez le mode de connexion qui vous convient et suivez les instructions incluses. Nous sommes fermement décidés à aider les transporteurs à garder le contrôle de leurs propres données. Nous ne suivons que les informations spécifiques à chaque chargement afin que les expéditeurs sachent clairement où se trouvent leurs marchandises. Lorsqu'un chargement est marqué comme livré, le suivi s'arrête immédiatement. Voici un guide simple et rapide sur la transparence des données.

Nous sommes fermement décidés à aider les transporteurs à garder le contrôle de leurs propres données. Nous ne suivons que les informations spécifiques à chaque chargement afin que les expéditeurs sachent clairement où se trouvent leurs marchandises. Lorsqu'un chargement est marqué comme livré, le suivi s'arrête immédiatement. Voici un guide rapide et facile sur le suivi et la confidentialité des données pour la transparence des données.

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

C.H. Robinson Factoring by Triumph is a factoring company.

C.H. Robinson Factoring by Triumph provides fast access to funds for all carriers interested in factoring but is specifically geared towards C.H. Robinson carriers.

Visitez ce lien pour faire une demande auprès de Factoring powered by Delta. La procédure est simple et peut être réalisée rapidement.

Carriers that sign up for C.H. Robinson Factoring by Triumph will experience 1.5% on C.H. Robinson loads and 2.5% on load with other providers.

C.H. Robinson Factoring by Triumph can provide a number of benefits to carriers, including:

• Reduce stress of getting paid: Carriers can eliminate the hassle of tracking down payment from brokers or shippers. All they need to do is upload their invoice.
• Improve cash flow: Carriers that sign up for Factoring powered by Delta^TM and LoadPay can get paid in minutes on approved invoices, even if its for other freight providers.
• Quicker access to cash: Carriers can spend their money wherever Mastercard is accepted with the debit card that’s included with their LoadPay bank account.
• 24/7/365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.

Carriers that sign a contract with C.H. Robinson Factoring by Triumph will have their approved invoices for C.H. Robinson loads and loads from other freight providers paid within a day. In order to get paid in minutes, carriers will need to have a LoadPay™ digital bank account that allows payment to go to. Once the invoice has been approved, C.H. Robinson Factoring by Triumph will collect payment from the shippers or brokers they hauled for.

Contactez [email protected] si vous avez des questions sur la manière de démarrer avec Factoring powered by Delta. Si vous êtes un client existant de Factoring powered by Delta et que vous avez des questions concernant votre compte, veuillez appeler le (833) 218-7113 ou envoyer un courriel à [email protected].

The biggest incentive for carriers to sign up for C.H. Robinson Factoring by Triumph is the upgraded invoicing and payment experience, which includes benefits like:

• 24/7, 365 funding: Carriers can get paid and use funds anytime without waiting for traditional banking hours.
• Instant Purchase: Carriers on the Instant Purchase program will get funded in minutes rather than waiting for overnight ACH payments or costly wires.

Il existe une application LoadPay basée sur le web où les clients peuvent gérer l'ensemble de leur portefeuille, y compris l'examen des transactions et l'accès aux informations relatives à la carte de débit et au compte.

Visitez ce lien pour commencer.

Ce qui incite le plus les transporteurs à s'inscrire à LoadPay, c'est l'expérience de paiement améliorée, qui comprend des avantages tels que :

• Financement 24 heures sur 24, 7 jours sur 7, 365 jours par an: les transporteurs peuvent obtenir des paiements de factures et utiliser des fonds à tout moment, sans attendre les heures d'ouverture des banques traditionnelles.
• Économisez sur les frais de virement et CCA: comme les fonds envoyés sur leur compte LoadPay peuvent être dépensés en quelques minutes, les clients n'ont plus besoin de payer des frais de virement pour accélérer le paiement. En outre, les sociétés d'affacturage alimentées par Delta^TM et TriumphPay ne facturent pas les transporteurs pour l'envoi de fonds sur un compte LoadPay.
• Assuré FDIC : les fonds déposés sur leur compte LoadPay sont éligibles à l'assurance FDIC comme toute autre banque. Le montant standard de l'assurance est de 250 000 dollars par déposant, par banque assurée par la FDIC, pour chaque catégorie de titulaire de compte. Pour en savoir plus sur l'assurance FDIC , cliquez ici.
• Partout où la carte MasterCard^® est acceptée: Les transporteurs peuvent payer toutes les dépenses normalement réglées avec de l'argent comme le carburant, les réparations et les factures.
• Facile d'accès: les transporteurs n'ont qu'à choisir LoadPay dans la liste des options de méthodes de financement sur le portail Factoring powered by Delta lorsqu'ils choisissent leur méthode de paiement.

Il n'y a pas de frais d'inscription, pas de minimum pour garder un compte (bien que nous puissions offrir des incitations basées sur les dépôts), et pas de frais de service mensuels pour le compte de débit professionnel LoadPay.

LoadPay propose aux transporteurs plusieurs façons de dépenser leur argent :

• Cartes de débit physiques: les transporteurs peuvent commander une carte de débit LoadPay qui peut être utilisée comme n'importe quelle autre carte de débit là où MasterCard est acceptée. Comptez 5 à 7 jours ouvrables pour l'expédition.
• Cartes de débit virtuelles: les transporteurs auront un accès immédiat aux informations de la carte qu'ils pourront utiliser pour effectuer des achats en ligne.
• Compte bancaire numérique: les clients peuvent ajouter leur compte LoadPay à leurs portefeuilles numériques comme Apple Pay, Google Pay et Samsung Pay et l'utiliser immédiatement.
• Retrait aux guichets automatiques: les clients peuvent retirer de l'argent aux distributeurs automatiques de billets dans tout le pays, comme sur n'importe quel autre compte courant.

Une plate-forme de chargement est une plateforme numérique qui met en relation les expéditeurs et les transporteurs dans le secteur du fret. Il s'agit d'une place de marché qui héberge les chargements disponibles pour les camions. De là, les transporteurs peuvent rapidement trouver, réserver et faire des offres pour des expéditions qui correspondent à leur capacité et à leurs préférences. Le tableau de bord gratuit C.H Robinson du transport routier peut faciliter une communication efficace et transparente, permettant aux transporteurs de rationaliser le processus de sécurisation des chargements.

Un panneau de chargement sert de marché numérique pour les expéditeurs et les transporteurs. Les expéditeurs enregistrent le fret en précisant des détails tels que l'origine, la destination et les exigences de chargement. Les transporteurs peuvent alors consulter ces listes en temps réel, évaluer les détails et soumettre des offres pour le transport du fret. Une fois le tarif convenu, le transporteur sécurise le chargement et l'expédition se déroule comme prévu.

Yes, free load boards do not require a subscription or sign-up fee. However, most free services come with limitations. These can include fewer available loads, limited search filters, or restrictions on how many postings you can view per day. Carriers should be aware that while free access is valuable for getting started, paid platforms often unlock larger load volumes and more advanced tools.

Free load boards usually allow carriers to:

• Access some real-time postings
• Search for available freight by origin and destination
• View basic load details such as equipment type and pickup date

Paid load boards typically add more advanced tools, such as:

• Market demand analytics
• Broker and shipper credit scores
• Comprehensive rate data and historical averages
• Enhanced search filters and unlimited load matches

Navisphere Carrier is a proprietary C.H. Robinson platform and mobile app designed specifically for contracted carriers (and drivers), offering a comprehensive suite of tools to streamline freight management. It is free to use for approved carriers and includes features such as real-time load booking, negotiating, and tracking, along with a GPS-enabled mobile app for on-the-go operations. The platform also supports document uploads to accelerate payment processing and provides personalized load recommendations and automation options to enhance efficiency and carrier experience.

Unlike generic load boards, Navisphere Carrier is deeply integrated with the global C.H. Robinson freight network, offering exclusive access to high-volume loads and streamlined operations for carriers already in the network.

Some free load boards display the offered rate for specific loads, but most do not include detailed rate history or comparison tools. Without this data, it can be harder to know whether a load pays competitively. Paid platforms usually offer full visibility into market rates, which helps in negotiating better deals and avoids underpriced freight. The free load board from C.H. Robinson requires the user to be logged in to view freight rates for specific loads and to utilize load board freight filters.  

C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to [email protected].

Submit completed and signed paperwork immediately following completion of the delivery.

Always submit the signed Bill of Lading (BOL) with receiver signature for each stop. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.

There are several reasons why a load payment has not been released. The most common reasons include:

• Missing or illegible paperwork
• Load number is not written on each document received
• Correct load number not written on each document received
• Bill of lading (BOL) is not signed
• Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
• Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

Contract carriers can check payment status of a load within the My Loads or Payments tab in Navisphere Carrier or in the Triumph Pay portal.

If you notice a discrepancy in your load payment compared to the invoice amount, contact the office that booked the load in question. They are the only ones that can approve any discretionary amount for payment.

C.H. Robinson ID numbers identify your company in Navisphere® Carrier. They help us keep track of each transaction your company has with C.H. Robinson. You can find your C.H. Robinson ID number on load confirmations or check stubs. All ID numbers start with “T” followed by a series of numbers. You can also see your “T” number in the dropdown located in the upper right-hand corner of Navisphere Carrier.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

To update your company’s contact information including address, emails, phone, and fax numbers, please complete our Carrier Change Form. You may also use this form to remove contacts.

The form must be signed by the same individual who signed your most recent contract with C.H. Robinson. This ensures proper authorization for the requested changes.

Once completed, submit the form following the instructions provided within the document. Have questions? Contact our support team via Live Chat.

In order to add contacts to your account in Navisphere Carrier, each contact needs to create their own Navisphere Carrier account. While creating an account, it’s important that they put in the right T Code in the registration process.

If you haven’t registered for an account yet, you’ll need to first create one by registering your email here. If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.

Check your spam and junk folders for an email from CH Robinson. Your account may need to be activated by our Carrier Services team before you are able to login. Check with your company’s primary contact to confirm approval of your account if you are unable to find a welcome email from us. Contact our support team with any questions at 1-800-326-9977 or by using the Live Chat feature on our website.

Download our Quick Pay setup packet. Once you read and agree to the terms and conditions, you can submit your Quick Pay discount agreement form and EFT authorization form (if applicable) to the appropriate email address or fax number.

Have questions about our Quick Pay options or the setup packet? Call +1 800-326-9977.

C.H. Robinson provides carriers with fast and simple payment options so you can get paid faster. Submit your load documents seamlessly using a computer, tablet, or mobile phone app. Check out the step-by-step instructions within the Carrier Payments Guide.

While it is unlikely you would be charged for Quick Pay if you’re not a Quick Pay carrier, errors can happen. In the event of an error, we will refund the fee.

Réduisez vos frais de paiement rapide en améliorant votre statut dans le cadre du Carrier Advantage Program (CAP). Les transporteurs de base sont soumis à des frais de 2 %, les transporteurs principaux à des frais de 1,75 % et les transporteurs clés à des frais de 1,5 %.

Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board within Navisphere Carrier.

Begin your search by viewing thousands of available loads—more than any other provider in North America—directly on the C.H. Robinson load board within Navisphere Carrier.

Currently, intermodal loads are not available within Navisphere Carrier. To find loads for your intermodal equipment, you can post equipment to the Post Trucks section in Navisphere Carrier or call our regional centers:

• East: +1 630-577-1730
• Midwest: +1 630-577-1730
• West: +1 630-577-1760

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.

Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

Most loads show the appointment time for pick up and delivery on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If times are not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.

Most loads show the reference number on the load details. To see this information, open any booked load within “My Loads” inside Navisphere Carrier—web or app—or see the rate confirmation email that was sent when booking the load. If the reference number is not listed, contact the booking rep assigned to the load or connect with us via live chat inside Navisphere Carrier.

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

Yes. We have more loads available online to book instantly than any other provider. Log in to Navisphere Carrier to search thousands of bookable loads available outside of business hours.

For loads that are not available for instant booking, the best way to request a load outside of business hours is to email the representative who posted the load you want. When the office opens, they can contact you directly in response to your email.

Navisphere Carrier displays mileage from PC* Miler^®, which is only one of many different mileage programs available today. These miles are provided as an estimate for the load. They may differ from other, similar mileage programs.

Yes. Navisphere Carrier is a GPS-based app that uses the Location Services of the smartphone to provide automatic updates. GPS tracking is more accurate than cellular triangulation used by other tracking solutions. Please note that tracking is only supported with smartphones devices, tablets are not supported.

Navisphere Carrier has a standard location update frequency of one hour that can be increased to updates every 15 minutes based on customer request. Auto-stop updates for arrivals are triggered when a driver crosses a one mile geo-fence and for departures, it’s a one and a half mile geo-fence.

The combination of GPS and geo-fence tracking provides touch-free shipment visibility throughout the life of a C.H. Robinson load.

All apps require battery and data. Our mobile app is very efficient, and any battery or data usage is outweighed by the benefits to a user’s business. Navisphere Carrier uses less battery and/or data than browsing websites on your phone.

Navisphere Carrier is free to all C.H. Robinson contract carriers. To get started, simply create a Navisphere account.

To upload your documents using Navisphere Carrier:

1. Scan each document. Documents should include:
• Invoice with C.H. Robinson load number
• Original signed bill of lading (BOL)
• Lumper receipts
• Copy of the C.H. Robinson confirmation
• Any other accompanying paperwork
2. Log in to Navisphere Carrier
3. Go to “Accounts Receivable”
4. Click on the load number for the shipment you just delivered
5. From the Account Receivable: Scroll to the bottom of the load details
6. Click on the “Add” button for each piece of documentation for the shipment
7. Once you click “Add”, browse your folders and find the correct documents to attach. Documents can be accepted in the following formats:
• JPG
• PDF
• TIF
8. Once you find your file, click “Next”
9. Choose the correct document type
10. Click “Finish”
11. Repeat steps 8-10 to upload each of the required documents and then click “Save” in the incoming documents section. Note: Your documents will not be uploaded until you click the Save button
12. Once you save the documents, they will no longer be available for update

You can take and/or upload photos of each document in the Navisphere Carrier app as well. A video of how to do this can be seen here.

We only enable tracking during the lifecycle of an assigned C.H. Robinson load. Navisphere Carrier initiates tracking four hours prior to pickup. Tracking automatically ends when an automatic stop update or manual arrival/departure is entered for the last stop on the load.

Tracking through the Navisphere Carrier app can be disabled at any time according to privacy laws and both app store policies. Due to the nature of our industry, tracking freight throughout the transportation process has become an expectation. Providing automatic tracking updates through Navisphere Carrier eliminates the hassle of check calls and counts toward a carrier's automation score in the Carrier Advantage Program.

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:

• Pre-pickup and pre-delivery: 4 hours and 2 hours before a driver’s arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time
• In-transit notifications: Every 4 hours in transit
• Arrival notifications: Within 30 minutes of arrival; within 30 minutes after departure

Visit Carrier Advantage™ Program for more information 

Your secure entry code is a code you choose when logging into EFS’s eManager for the first time. You will use this code for security purposes; for example, when logging into eManager from a new computer.

Be sure to either memorize your code or keep it recorded in a secure place. Only share your secure entry code with people who are authorized to make account changes.

While setting up your program policy, you can select allowable items for cardholders. For example, limiting 250 gallons of fuel every 24 hours will help prevent unauthorized purchases. Please keep your cardholders informed about what items they are allowed to purchase.

Also, the information you require cardholders to provide at checkout will act as a protection for you and your cardholders. Only people with the specific required information will be able to use the card. Please keep your cardholders informed about the information they are required to provide at the time of purchase. Examples of required information:

• Driver ID #
• Trip #
• Unit #
• Trailer #
• Control #

If one of your cards is lost or stolen, log in to EFS’s eManager to inactivate, delete, or place the card on hold immediately. Once complete, the lost or stolen card is useless to anyone until the status is changed back to “active.”

Yes. Through EFS’s eManager, you can allow “manual entry” of cards. Notify the cardholder of the card number; then they will be allowed to enter the number by hand at the pump instead of swiping the actual card. Remember to switch the card back to “swipe only” when the cardholder has the card in hand again.

EFS offers an override option in their eManager tool for situations like these. After the override transaction has been processed, the override policy is removed and the previous card limits/locations return. If the override is for cash, please select the option for a “one-time cash advance.” Note: the cash will remain on the card until the cardholder depletes the funds.

Votre identifiant et votre mot de passe ont été fournis dans deux courriels de bienvenue distincts lors de votre inscription au programme.

Vous aurez besoin de l'identifiant et du mot de passe du transporteur pour accéder à votre compte EFS. N'oubliez pas que votre code d'identification du transporteur et votre mot de passe ne doivent être communiqués qu'aux personnes autorisées à apporter des modifications au compte.

Si vous avez besoin de réinitialiser votre mot de passe, envoyez un courriel à [email protected] avec pour objet «Réinitialiser mon mot de passe ». N'oubliez pas d'inclure votre T# C.H. Robinson et votre ID de porteur de carte de carburant C.H. Robinson.

Pour activer votre carte, connectez-vous au portail eManager de l'EFS

Une fois connecté, vous pouvez activer et mettre à jour vos informations :

• Sélectionner le programme > Gérer les cartes > Afficher/Mettre à jour les cartes
• Recherchez par numéro de carte, entité, identification du conducteur, nom du conducteur, référencement croisé ou politique
• Choisissez le numéro de la carte
• Sélectionnez la politique appropriée (limites/notifications) à laquelle la carte est affectée
• Sous la rubrique Statut de la carte, sélectionnez Actif
• Sous la rubrique Informations, sélectionnez « Les deux »
• Choisissez Sauvegarder
• Cliquez sur « Ajouter Notification » sur le côté gauche de l’écran
• Sélectionnez la notification à saisir (c.-à-d. ID du conducteur)
• Sélectionnez la validation de la politique (c.-à-d. correspondance exacte)
• Saisissez la valeur
• Ajoutez des informations supplémentaires jusqu’à ce que toutes les valeurs soient établies

Accédez à des instructions détaillées et à des vidéos pratiques et utiles sur le site Web de l'EFS. Vous pouvez également appeler l'EFS 24 heures sur 24, gratuitement au 888-824-7378.

Grâce à la carte carburant C.H. Robinson, vous pouvez économiser sur le carburant, les pneus et le service. Les remises sur le carburant sont basées sur l'indice national du Oil Price Information Service (OPIS). Les transporteurs peuvent économiser en moyenne 37–40 cents par gallon dans les centres de voyages TA Petro et TA Express et économiser dans les établissements commerciaux participants de Roady et Casey*.

En plus du carburant, vous pouvez économiser sur les services et les pneus grâce à TA Petro et TA Express. Il suffit de présenter votre carte d'identité et votre numéro DOT/MC au guichet de service.

Votre carte offre également des réductions du réseau EFS dans des milliers d'endroits en Amérique du Nord.

*Les prix et la disponibilité des remises varient selon les régions géographiques et les conditions actuelles du marché.

Connectez-vous au portail eManager de l'EFS sur www.efsllc.com en utilisant l'identifiant et le mot de passe du transporteur EFS qui vous ont été envoyés par courriel.

Une fois connecté, vous pouvez définir et mettre à jour les restrictions :

• Sélectionner le programme > Gérer les cartes > Afficher/Mettre à jour les cartes
• Recherchez par numéro de carte, entité, identification du conducteur, nom du conducteur, référencement croisé ou politique
• Choisissez le numéro de la carte
• En haut de l'écran, sélectionnez Restrictions puis Mettre à jour les restrictions
• Sous la rubrique Restrictions, sélectionnez Les deux
• Choisissez Ajouter une restriction
• Sélectionnez Produit, puis Suivant
• Saisissez le montant souhaité
• Saisissez les heures (c.-à-d. 24 équivaut à un jour) lorsque vous actualisez la restriction (généralement, elle est laissée à 1)
• Sélectionnez Terminer

Accédez à des instructions détaillées et à des vidéos pratiques et utiles sur le site Web de l'EFS. Vous pouvez également appeler l'EFS 24 heures sur 24, gratuitement au 888-824-7378.

Notre carte de carburant C.H. Robinson est gérée via EFS. Pour toute autre question concernant votre carte, adressez-vous directement à EFS.

Accédez à des instructions détaillées et à des vidéos pratiques et utiles sur le site Web de l'EFS. Vous pouvez également appeler l'EFS 24 heures sur 24, gratuitement au 888-824-7378.